When an insurance company complies with an appraisal can there still be bad faith? That question was answered with a “no” in a 1996, San Antonio Court of Appeals opinion. The opinion is styled, Toonen v. United Services Automobile Association.
USAA insured Toonen’s home. The policy contained an appraisal clause. Toonen reported a claim for damage as a result of a hail storm. USAA’s adjuster found no storm damage. Toonen hired a private adjusting firm to represent her in handling her claim and to adjust her loss and deal with USAA.
USAA’s adjuster reported her findings to Toonen’s private adjuster. USAA named an appraiser pursuant to the appraisal clause. Toonen then retained an attorney who notified USAA that Toonen would file suit if Toonen had not received $4,914.00. In the meantime, Toonen’s private adjuster reached an agreement and appointed an umpire under the appraisal clause who found that Toonen was entitled to an award of $1,266.35 which USAA tendered to Toonen. Toonen sued USAA for breach of contract and violations of the Insurance Code, DTPA, negligence, intentional infliction of emotional distress, fraud, misrepresentation, and breach of duty of good faith and fair dealing. USAA answered and filed a Motion for Summary Judgment. USAA’s Motion for Summary Judgment was granted. Toonen appealed.