Here is some information about ways of holding an insurance agent responsible for his actions or in-actions.
Does an agent have a duty to explain policy terms and coverages to customers? Does an agent have a duty to offer higher limits or additional coverages? Generally, the courts have said the answer to these questions is “NO.” As is the case with most E&O loss exposures, however, an agent can get sued for failing to explain or offer coverages, even if there is no legal duty to do so based on previous court decisions. That’s why loss prevention measures are so important. An important think to realize here is that each case must be looked at for it’s individual set of facts. When a agent is specifically asked a question about coverage, the agent has the responsibility of answering properly.
Client relationships can affect the success or failure of a client’s claim against the agency. An established “special relationship” with an insured can affect the degree of the agent’s legal responsibility to the insured. This has to do with “past dealings” with the customer. In other words, what has the agent done for the customer in the past.